Casa di Colombo, Porta Soprana e Chiostro di Sant’Andrea
Genova
“amuseapp means availability, professionalism and attention to the customer's needs.”
At a glance
- Location
- Genova
- Supported languages
- 47
- Features activated
- Multilingual chatbotDeepfake animationWeb appQR code
Discover the experience of Casa Colombo with the audio guide and chatbot of amuseapp.
Casa Colombo, located in the heart of Genova's medieval quarter, is an important exhibition space dedicated to the historical figure of Cristoforo Colombo. Immersed in a historical setting of great value, close to Porta Soprana, the Chiostro di Sant'Andrea and the Barbarossa Walls, this house-museum represents a cultural heritage that tells the story of the famous Genoese navigator.
The surrounding urban area has undergone many changes over time, but the route leading to the Casa di Colombo, through the Vico Dritto di Ponticello, still offers a journey into the past, between the medieval Chiostro di Sant'Andrea and the majestic Porta Soprana, the ancient entrance to medieval Genova. The museum, run by the Cooperativa Solidarietà e Lavoro, tells the story of young Colombo's life and the historical context in which he grew up, offering visitors an immersive experience in the history of the city and of the great voyages of exploration.
What were the main challenges your museum faced before adopting amuseapp?
Casa Colombo faces some structural challenges, being a small space that can host only a few visitors at a time. Before amuseapp, there was no guide that explained not only the interior but also the context of the medieval quarter it sits in. We needed a more complete solution that could improve the overall visit experience
Did you have other audio guide systems before amuseapp?
Before amuseapp, Casa Colombo offered visitors a self-produced audio guide that covered only the interior spaces of the building, in four languages: Italian, English, French and Spanish. Visitors often requested other languages such as German, Russian and Portuguese.
Why did you choose amuseapp?
There were several decisive factors in our choice: what struck us immediately was the team's willingness to meet our needs and the professionalism of the company. We particularly appreciated having a multidisciplinary team, made up not only of technical experts but also of professionals with artistic and historical training. This allowed us to receive valuable advice on how to showcase our content, drawing on amuseapp’s experience with other cultural venues.
How has amuseapp helped improve the visit experience at your museum?
Implementing amuseapp allowed Casa Colombo to offer a richer and more engaging experience. Thanks to amuseapp, besides increasing the language offering from four to seven languages, content was added that also illustrates the external context of the medieval quarter. It also allowed us to introduce innovative features that greatly enriched the visitor experience:
- the chatbot that lets you interact directly, in multiple languages, with Cristoforo Colombo "in person", asking him any question you like;
- Animation of the portrait of Cristoforo Colombo, who speaks to visitors, created using deepfake technology;
- the option for passers-by who see the poster with a QR code to scan it and immediately access a free preview of the audio guide content.
In what way has amuseapp made the visit more accessible?
Implementing the web app version of the audio guide was a fundamental step for us.
Some visitors had trouble downloading the app due to poor connectivity inside the building, which made the start of the visit less smooth. To solve this problem, we worked with the amuseapp team and implemented the web app version of the audio guide. Now, after purchasing the ticket, visitors can simply scan a QR code and immediately access the visit itinerary, without having to download any application. This made the experience faster and more accessible for everyone.
Are visitors satisfied with the audio guide and the chatbot?
The visitor feedback has been very positive. The questionnaire built into the app gives us valuable insights, confirming some things we already knew but also giving us new information, such as where our visitors come from.
We received particularly positive comments about the interactive features such as the chatbot and the portrait animation. These elements made the visit more engaging and memorable.
How would you rate your collaboration with the amuseapp team?
Our collaboration with the amuseapp team has been absolutely positive. From the very start, the team showed itself to be professional, responsive and attentive to our specific needs. What we appreciated most was their ability to listen and propose tailor-made solutions.
We received prompt and clear support, both during implementation and in managing content. Every time we needed changes or clarifications, the team was quick to respond and to find effective solutions.
We recommend amuseapp without hesitation to other museums, not only for the quality of the service and the technology, but also for the human and collaborative approach of the team.
How would you describe amuseapp in 3 words?
amuseapp means availability, professionalism and attention to the customer's needs.
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